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Refunds & Returns Policy

Effective Date: [20 SEP 2025]

At Nudae, we want you to feel confident in every purchase. Please review our policy below.

1. Eligible Refunds

Blood Tests:

You may cancel and receive a full refund if your blood draw appointment has not yet taken place.
Once the sample has been collected, no refunds can be issued.

Gut & Genetic Kits:

Full refund if cancelled within 14 days of purchase, provided the kit has not yet been dispatched.
Our gut and genetic kits are normally dispatched within 24 hours of purchase, so please contact us immediately if you wish to cancel.
If the kit arrives damaged or unusable, we will replace it or refund you (photo proof required).

2. Non-Refundable Items

Any opened or used kits.
Completed test kits that have been processed by the laboratory.
Blood tests that have already taken place.
Shipping costs, unless the kit was faulty or damaged on arrival.

3. How to Request a Refund

Email hello@nudaehealth.com with your order number and reason for return.
Our team will review your request and respond within 3–5 working days.
Approved refunds will be issued to your original payment method.